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Home   ›   Our Returns Policy

Our Returns Policy

If you don't like something, or its not how you thought it would be, or it's damaged, don't worry! We want our customers to be happy with their purchases. We offer a 14 Day Money back guarantee providing goods are in a re-sale-able condition . We will exchange or refund unused purchases if returned within 14 days of purchase in the original condition and packaging, with a valid receipt. Items returned are done so at the customers own cost. Please note this must be within 14 days (non-working day’s inc.) of receiving your order. Failure to do so will result in an exchange or credit note only being offered. We will offer exchange or a credit note up to 14 days from the purchase date. The responsibility is with you until we receive your parcel so please get proof of postage from your Post Office. We will not be held responsible for any items lost in the post. Items returned for exchange may be liable to a further postage charge depending on the exchange item. Claims for damages or shortages on any orders must be reported within 24 hours from arrival by telephoning 01453 521721. Any faulty items must be returned within 14 days of purchase with a valid receipt and must be packaged securely, preferably in the original packaging. Before any item can be returned you must contact us on 01453 521721 to get a Returns Number. Replacement items can only be sent out on the return of the original item, unless otherwise agreed. Unreturned items requested will be billed for. Your item(s) must be returned clearly marked with the returns number. All returned items must be returned with all the documentation, blank warranty cards and any other accessories provided by the manufacturer. We will endeavour to send your exchange items to you within 24 hours of receiving the returned item, subject to the exchange item being in stock. If returning items for a refund please allow up to 30 working days for your refund to appear on your card statement. Credit Card refunds are only available to the Credit Card used in the original transaction. We will not exchange or refund goods that are wilfully / accidentally damaged, repaired or modified. All returns, credit notes and refunds offered are down to our discretion.
Willo & Co - Howmeware - Traditional Toys - Gifts. Purveyors of quality Homeware, traditional toys and gifts, based in Wotton-under-Edge, Gloucestershire.

Garden Trading, Creamore Oak, Homeware, Unique Gifts, Early Years, Playmobil, Le Toy Van, Alex Toys, Moulin Routy, Ragtales, Wooden Puzzles, Traditional Toys, Wooden Rail, BigJig Rail, Orchard Toys, Puzzles, Trikes, Scooters, Soothers, Hand Puppets, Stencils, Playdoh, Crafts, Colouring, Games, Make do, Active, Spring Animals, Bath Games, Bath Toys, Fiesta Crafts, Brio, Early Learning Centre, Baby Toys, Baby Presents, Nursery, Nursery Presents, Chalk Boards.